Olivia Koorey Mediation & Family Law Privacy Policy

In this Privacy Policy we, us or our means Olivia Koorey Mediation & Family Law Pty Ltd [ACN 689 163 497].

1. Your privacy matters

We are committed to protecting your privacy and handling your personal information with care and transparency, whether provided directly by you or gathered through our website www.OliviaKooreyMediation.com.au (website) and/or other online or offline interactions. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

We encourage you to read this Privacy Policy carefully. By providing us with your personal information, you acknowledge and consent to our collection, use, storage, and disclosure of that information in accordance with this Policy. While you are not required to share personal information with us, choosing not to may limit your ability to access certain features of this website or the services we offer.

2. What information we collect

We collect and hold personal information as part of delivering our professional services, including but not limited to mediation, family dispute resolution, parenting coordination, and collaborative coaching. This information may relate to clients, prospective clients, colleagues, employees, prospective employees, service providers, and individuals involved in matters we are assisting with.

Given the nature of our work, we may also collect and hold sensitive information. This can include, but is not limited to, details about an individual’s racial or ethnic background, political views, religious beliefs, sexual orientation or practices, criminal history, health or medical information, biometric information and membership in professional, political, or trade associations. We only collect such information when it is relevant to the services we provide and with appropriate consent or as required by law.

Some of the types of personal information that we may collect directly from you or from a third party include:

  • your name;

  • your contact details (including but not limited to email, phone, mailing and/or street address);

  • your date of birth, age and gender;

  • images of you;

  • information about your family structure and relationships;

  • information relevant to your dispute or matter;

  • credit card, payment and billing details;

  • notes from sessions or communications;

  • your sensitive information;

  • your preferences and/or opinions;

  • information you provide us through surveys;

  • details of products and services we have provided and/or that you have enquired about and our response to you;

  • technical and usage data, including your browser type, operating system, device and network details, IP address, geo-location data, session activity, page views, referral sources, search terms, and general browsing behaviour;

  • interaction data, such as your access and use of our website, communications with the site, and information collected through cookies and similar technologies;

  • additional personal information you choose to provide—either directly or indirectly—through your use of our website, associated applications, social media platforms, or linked accounts from which you authorise us to collect data; and

  • any other information requested by us and/or that you voluntarily provide or is provided by a third party.

We do not collect sensitive information unless it is necessary for the delivery of our services and you have consented.

3. How we collect your information

We collect personal information through some of the following means:

  • intake forms and questionnaires;

  • phone calls, emails, and online inquiries;

  • in-person or virtual sessions;

  • online booking and scheduling tools; and

  • our website contact forms.

4. Why we collect your information

We collect and use your information to:

  • enable you to access and use our website, associated applications and associated social media platforms;

  • provide mediation, family dispute resolution, parenting coordination, and coaching services;

  • assess suitability for services and manage risk;

  • contact and communicate with you, including about appointments and service updates;

  • maintain accurate records in line with professional obligations;

  • process payments and issue invoices;

  • assist with administrative purposes and for advertising and marketing;

  • consider your employment application; and

  • comply with legal and regulatory requirements.

5. How we may use or disclose your information

We may share your personal information with trusted third parties where necessary to deliver our services such as delivering mediation, family dispute resolution, parenting coordination, or collaborative coaching services or meet our legal obligations. This may include:

  • service providers who support our operations, such as IT support, data storage, website hosting, payment processing, marketing, debt collection, and professional advisors;

  • our employees, contractors and related entities who assist in delivering our services;

  • business partners or agents, including those we currently work with or may work with in the future;

  • sponsors or promoters of any competitions or initiatives we may run;

  • prospective buyers or transferees, in the event that our business or assets are sold or transferred (in whole or in part);

  • credit reporting agencies, courts, tribunals, or regulatory bodies, if you fail to pay for services provided;

  • legal and regulatory authorities, where required by law or in connection with legal proceedings or to protect our legal rights;

  • third parties who assist with marketing or service delivery, including those who may be located outside of Australia;

  • analytics and data processing providers, such as Google Analytics, who help us understand how our services are used.

It is unlikely that we would disclose information to an overseas recipient without your consent. However, by providing us with your personal information, you consent to its disclosure outside of Australia. You acknowledge that overseas recipients may not be subject to the Australian Privacy Act or the APP. As such, if those parties mishandle your information, they may not be legally accountable under Australian privacy law, and you may not be able to seek redress under the Privacy Act.

We do not share your sensitive information with third parties unless:

  • the individual has given their consent;

  • we are required or authorised to do so by law (e.g., mandatory reporting obligations);

  • it is necessary to respond to or manage a legal claim;

  • it is necessary to prevent a serious threat to life, health, or safety;

  • it is required for professional supervision or collaboration (with your consent and confidentiality safeguards);

  • it is required as part of a formal dispute resolution process.

6. Third parties

If we receive your personal information from a third party, we will handle it in accordance with this Privacy Policy.

If you are providing someone else’s personal information to us, you confirm that you have their consent to do so and that you are authorised to share it on their behalf.

7. How we store and protect your information

We take reasonable steps to protect your data from misuse, interference, loss, modification and unauthorised access or disclosure.

We store the personal information we collect in both electronic and physical formats, and take reasonable steps to ensure all records are kept in secure environments. All individuals who handle personal information on our behalf—whether employees, contractors, or collaborators—are bound by this Privacy Policy, contractual confidentiality agreements, or legal obligations consistent with the Australian Privacy Principles (APPs).

While we take reasonable steps to protect the personal information we hold, please be aware that no method of transmission over the Internet is completely secure. Any information you send to or receive from us online is transmitted at your own risk. Although we implement safeguards to prevent unauthorised access or disclosure, we cannot guarantee that your personal information will always be handled in a manner consistent with this Privacy Policy.

We retain your information for as long as required by law or professional standards, after which it is securely destroyed or de-identified.

8. Website cookies and analytics

When you visit our website, we may collect certain information through the use of cookies and similar technologies (cookies)—small data files stored on your device that help us understand how visitors interact with our site. While cookies can identify your web browser, they do not identify you personally.

The information collected may include:

  • your IP address;

  • the date and time of your visit;

  • pages viewed and documents downloaded; and

  • the type of browser and device used.

Third parties such as Google and Facebook may use cookies to display our advertisements in your social media and online feeds as part of our retargeting efforts. If you choose to provide personal information on our Site, that information may be associated with data collected through these cookies.

Cookies also allow our website to remember your preferences for future visits and improve your browsing experience.

You can disable cookies in your browser settings.

We may use Google Analytics to collect and analyse data about how visitors interact with our website. For details on how Google collects and uses data when you visit websites or use applications that use its services, please refer to www.google.com/policies/privacy/partners/ or any updated URL provided by Google from time to time.

If you prefer not to have your data collected by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout.  

By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

9. Links to Other Websites

Our website may include links to external websites operated by third parties (Third Party Websites). Please note that we do not control these websites and are not responsible for the privacy practices or content of any site you visit through a link on our website. Any personal information you provide while visiting a Third Party Website is not governed by this Privacy Policy, and we encourage you to review the privacy policies of those sites before sharing your information.

10. Social Media and Embedded Content

Our website may contain links to social media platforms such as LinkedIn, Facebook, or Instagram, as well as embedded content (e.g., videos, posts, or feeds) from third-party services like YouTube or Vimeo. These features are provided to enhance your experience and allow you to engage with our content across platforms.

Please note that when you interact with these links or embedded elements, you may be sharing information with those third-party platforms. These services may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content—especially if you are logged into your account on those platforms.

We do not control the privacy practices of these third parties, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party services you access through our website to understand how your personal information may be collected and used.

11. Third-Party Services

We may use third-party platforms (e.g., online booking tools, payment processors) that have their own privacy policies. We take care to ensure these services are reputable and secure.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time at our discretion. Any changes will be published on our website, and the revised version will take effect upon publication. We encourage you to review this page periodically to stay informed about how we protect your personal information.

13. Access, correction, complaints, restriction and unsubscribing

You have the right to request access to the information we hold about you. To do so, please submit your request in writing. Where required under the Australian Privacy Principles (APPs), we will provide access unless an exception applies under the law. We may require verification of your identity before processing your request. An administrative fee may be payable for the provision of such information.

If you believe any of the information we hold is inaccurate, incomplete, out of date, irrelevant or misleading, you may request a correction by contacting us in writing. We will take reasonable steps to ensure the information is corrected, having regard to the purpose for which it is held.

If we agree with your request, and if we have previously disclosed the information to third parties, we will notify them of the correction upon your request. If we do not agree to make the correction, we will provide written reasons and inform you of your right to lodge a complaint. Where appropriate, you may also request that we attach a statement to our records noting your view.

If you believe we have breached the APPs or mishandled your information, you may submit a written complaint, providing full details of how you believe we have mishandled your information. We will investigate the matter and aim to respond in writing. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

If you have previously consented to us using your personal information for direct marketing, you may withdraw that consent at any time. To update your preferences or opt out, please contact us using the details provided below.

If you no longer wish to receive emails or marketing communications from us, you can unsubscribe by using the opt-out link provided in our messages or by contacting us directly using the details below.

If you have any questions, concerns, or complaints about how your information is handled, please contact:

Olivia Koorey via email: Olivia@OliviaKooreyMediation.com.au.

We will respond to your inquiry in writing within 30 days and/or in accordance with our ethical and legal obligations.